At Regnum Youth Foundation, we strive to provide the highest level of satisfaction with our programs, products, and services. This Refund and Returns Policy outlines the conditions under which refunds and returns are granted. Please read this policy carefully to understand your rights and obligations.
1. Program Fees
Cancellation by Participant:
- Full Refund: If a participant cancels their enrollment at least 30 days before the start date of the program, a full refund will be issued.
- Partial Refund: If a participant cancels their enrollment between 15 to 29 days before the start date, a 50% refund will be issued.
- No Refund: No refunds will be issued for cancellations made less than 15 days before the start date of the program.
Cancellation by Regnum Youth Foundation:
- Full Refund: If the foundation cancels a program due to unforeseen circumstances, participants will receive a full refund of any fees paid.
- Rescheduling Option: Participants may choose to apply their fees to a future program instead of receiving a refund.
2. Donations
Refund Requests:
- Contact Us: If you made a donation by mistake or changed your mind about contributing, please contact us at [email address] within 30 days of the donation date.
- Review Process: Each refund request will be reviewed on a case-by-case basis, and we reserve the right to decline requests that do not meet our criteria.
- Refund Method: Approved refunds will be issued using the original payment method within 14 business days of the approval.
3. Merchandise
Return Conditions:
- Eligibility: Items must be returned within 30 days of purchase, in their original condition, with all tags and packaging intact.
- Non-Returnable Items: Custom or personalized items, perishable goods, and digital products are non-returnable.
Return Process:
- Contact Us: Initiate a return by contacting us at refund@regnumyf.org with your payment details and reason for withdrawal.
- Return Shipping: If applicable, The customer is responsible for return shipping costs unless the item is defective or incorrect.
- Refund Processing: Once we receive and inspect the returned item, a refund will be issued to the original payment method within 14 business days.
4. Event Tickets
Refund Policy:
- Full Refund: If a ticket holder cancels their attendance at least 14 days before the event, a full refund will be issued.
- Partial Refund: If a ticket holder cancels between 7 to 13 days before the event, a 50% refund will be issued.
- No Refund: No refunds will be issued for cancellations made less than 7 days before the event.
Event Cancellation:
- Full Refund: If an event is canceled by Regnum Youth Foundation, ticket holders will receive a full refund.
- Rescheduling Option: Ticket holders may choose to transfer their tickets to a rescheduled event instead of receiving a refund.
5. Online Courses and Digital Products
Refund Conditions:
- Eligibility: Refunds for online courses and digital products are available within 14 days of purchase if the course has not been completed or the digital product has not been downloaded.
- Non-Refundable: Courses that have been fully accessed or completed and downloaded digital products are non-refundable.
Refund Process:
- Contact Us: Request a refund by contacting us at [email address] with your order details and reason for the refund.
- Review Process: Each refund request will be reviewed, and a decision will be communicated within 7 business days.
- Refund Method: Approved refunds will be issued using the original payment method within 14 business days of approval.
Contact Us
If you have any questions or need further assistance regarding our Refund and Returns Policy, please contact us at:
- Email: info@regnumyf.org
Thank you for your understanding and support. We are committed to ensuring your satisfaction with Regnum Youth Foundation’s offerings.